Metal America Refund Policy
Overview
Metal America is committed to customer satisfaction and fair business practices. This refund policy outlines the conditions under which customers may be eligible for a refund of their deposit or payment.
Standard Refund Window
- Customers may request a refund within 72 hours of their initial deposit/payment
- In certain cases, this window may be extended to 96 hours if the customer presents a valid reason that requires internal review
Refund Eligibility
Full Refund Conditions
Customers are eligible for a full refund under the following circumstances:
- Manufacturer error or failure to deliver as specified
- Metal America error in order processing or communication
- Order cancellation due to circumstances within Metal America’s or manufacturer’s control
No Refund Conditions
Refunds will not be issued under the following circumstances:
- Customer cancellation after:
- Problems have been resolved AND
- Building is scheduled for delivery within one week
- Customer provided false or misleading information during the order process
- Customer changes their mind outside the standard refund window without qualifying circumstances
Refund Process
- Customer must submit refund request through their Metal America representative
- Request will be reviewed within 2 business days
- If approved, refund will be processed using original payment method
- Customer will receive confirmation of refund processing
Special Circumstances
- Each refund request is evaluated on a case-by-case basis
- Metal America reserves the right to extend refund windows or make exceptions based on unique situations
- Documentation may be required to support refund requests in certain cases
Contact
For refund inquiries, please contact Metal America at:
- Phone: (737) 381-0896
- sales@metalbuildingsnorthamerica.com
- Website: www.metalbuildingsnorthamerica.com
Metal America reserves the right to modify this refund policy at any time. Any changes will be communicated to customers and posted on our website.