Metal America Refund Policy
Overview
Metal America is committed to customer satisfaction and fair business practices. This refund policy outlines the conditions under which customers may be eligible for a refund of their deposit or payment.
72 HOUR DEPOSIT REFUND WINDOW: Customers may request a full refund for their deposit within 72 hours of their initial payment. After 72 hours, no refunds will be issued under any circumstances, unless the contract explicitly states a longer refund period.
10 DAY ORDER CANCELLATION WINDOW: Customers may request to cancel the installation of their build and / or concrete within 10 days of their initial payment and will not be liable for the remaining price of the project. This cancellation window is valid provided the customer is not on the installation schedule already and has not paid down additional deposits to Metal America’s manufacturing and / or contracting partners.
POST 10 DAY ORDER CANCELLATION: Cancellation requests made more than 10 days after initial payment will be evaluated on a case-by-case basis. Approval depends on factors including but not limited to: manufacturing status, proximity to installation date, and manufacturer cancellation policies. Metal America will work with the manufacturer and customer to minimize cancellation fees where possible. If cancellation cannot be accommodated, the customer remains liable for the remaining contract amount.
Refund Process:
- Contact Metal America customer service within 72 hours
- Request reviewed within 30 business days
- Approved refunds are mailed via check on the 1st and 16th of every month
Contact Information:
Phone: (737) 381-0192
Email: construction@metalbuildingsnorthamerica.com
Metal America reserves the right to modify this policy at any time.